Terms & Conditions

THE WEBSITE, SLEEP EARTHED AND YOU

INTRODUCTION

This Website (www.sleepearthed.co.uk) (the ” Website“), is owned by and operated by or on behalf of Sleep Earthed, which is a website operated by Byretech Ltd established in 2002 in the UK (” Sleep Earthed“, ” we” or ” us“). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by telephone on 01527 522 522 or by email at info@sleepearthed.co.uk or by post using the address given below.

Sleep Earthed
Unit 51 Padgets Lane
South Moons Moat
Redditch, Worcs
B98 0RD

UK Company Registration Number 4612945.
UK VAT Registration Number 803 3314 74 

OFFER TERMS & CONDITIONS

PROMOTIONAL OFFERS

From time to time, Sleep Earthed run promotions and offers on selected products or lines. We refer to these collectively as our “Promotional Offers”. All qualifying Promotional Offers will be automatically applied to your online order. All of our Promotional Offers are subject to the below terms and conditions:

1. They are only valid on full-priced items and cannot be used on sale or promotional items that are already discounted unless otherwise stated;
2. They cannot be used in conjunction with any other offer;
3. They are valid for a limited period of time as specified in the marketing communication on the website or in stores and cannot be used outside of that period.
4. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;
5. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

CURRENT OFFERS

FREE UK STANDARD DELIVERY ON ALL

Free standard UK delivery applies to online, telephone and mail orders to the UK mainland only.  

SUSBIDISED DELIVERY ON EUROPE ORDERS

Subsidised delivery applies to online and telephone orders to our list of Europe countries. Please see our checkout for details.

SUSBIDISED DELIVERY ON REST OF WORLD ORDERS

Subsidised delivery applies to online and telephone orders to any of Rest of World countries and European countries as per the checkout on our website. Please see our international delivery page for details.

SHOPPING CODES

On occasions Sleep Earthed will release Shopping Codes via email or other marketing channels. The Shopping Codes enable a discount to be applied to your order as specified on the marketing communication. To apply the Shopping Code online enter it as requested during the Check Out process. The discount will then be applied to your order, subject to the terms and conditions below:

1. Shopping Codes are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;
2. Shopping Codes cannot be used in conjunction with any other offer;
3. Shopping Codes are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period;
4. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
5. Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;
6. All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;
7. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice; and
8. Specific offer terms and conditions are provided with each Shopping Code – for specific information relevant to that offer, please refer to marketing material on which it is featured.

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions (“Terms”) apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product on our Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (e.g. dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Sleep Earthed have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Sleep Earthed for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

ORDERS

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 01527 522 522, by email at info@sleepearthed.co.uk or by post using the address given above. Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.

By placing an order for the delivery of goods via this Website you are making an offer to Sleep Earthed to deliver the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Sleep Earthed for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for all items. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

DELIVERIES

Please note that a delivery charge may be added to your order value where appropriate. Sleep Earthed shall receive such delivery charge in relation to the delivery of the goods. 

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Sleep Earthed cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

EU Deliveries

Deliveries to EU countries will be subject to the following terms and conditions.

By accepting these terms and conditions and requesting delivery within the EU you are making an offer to Sleep Earthed to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal at our UK premises. Prices for rest of the world orders will be adjusted to remove UK VAT at the applicable rate.  Please note that due to Brexit, although you may not be paying UK VAT, you will most likely be subject to import duties in your overseas location

We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established due to Brexit.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour, caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted on the websites product page. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.

YOUR RIGHT TO CANCEL

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. We will process the refund without delay and in any event not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. This includes the delivery fees incurred by Sleep Earthed for EU deliveries, for which we will refund the equivalent amount charged for delivery. You will then need to return the item(s) by post. This is something Sleep Earthed will take care of for you and it won’t be at your cost.

Sleep Earthed want you to be happy with your product and we also want you to be able to gain real benefits from using it.  Should you feel it has not worked for you, then you can return the product to us for a refund up to 30 days from initial purchase. Sleep Earthed will help you return the item to us.  Please contact us on info@sleepearthed.co.uk with your issue.

OUR RETURNS POLICY

If you are not entirely happy with the goods that you have chosen, you may return them to us with 30 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or miss described products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, washed (if they have been used) and with the original packaging. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information Leaflet with each product or any specific care instructions provided with your purchase. Return of an item will be at your cost. For further details please visit our Returns page.

From 1st January 2021 due to Brexit, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. Sleep Earthed pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. All clients outside of the UK wishing to return goods to us, will be able to send them back via their own local Postal Service and once back we will make that appropriate refund to you. We would request that the goods be sent by the most cost effective “signed for” method / option, avoiding high carriage / courier charges.  Sleep Earthed would require official receipts for the costs of postage back to us so we may process your return.

RETURNING YOUR ITEMS

Please provide proof of purchase when returning an item to us by using our returns form.
A refund will be offered regardless of if the goods are faulty.

Please enclose your completed returns form which can be downloaded from our returns section of our website.

CUSTOMS AND IMPORT DUTIES

All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside of the UK, then your sales tax will be zero. From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. Sleep Earthed is not liable for any local duties due at your end location.

GENERAL TERMS AND CONDITIONS

DISCLAIMER & LIMITATIONS OF LIABILITY

Sleep Earthed does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Sleep Earthed nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Sleep Earthed or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Sleep Earthed and any other associated company of Sleep Earthed as if references to Sleep Earthed included references to each such associated company.

While Sleep Earthed uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sleep Earthed will not be responsible for any errors or omissions or for the results arising from the use of such information. While Sleep Earthed takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Sleep Earthed will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Sleep Earthed does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Sleep Earthed. The entire liability of Sleep Earthed under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Sleep Earthed will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Sleep Earthed may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Sleep Earthed.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Sleep Earthed or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Sleep Earthed; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.